1. In this document
The “Seller” means Rock & Wood. The “Buyer” means the person who accepts the sellers published advertisement, by the prescribed method, for the purchase of the goods or whose written or verbal order is accepted by the seller. The “goods” means the goods which the seller is to supply in accordance with these terms.
The following terms and conditions apply to all transactions between the seller and the buyer and any order will be acceptance of such terms and conditions, together with any amendments. Alterations to these terms and conditions will only be accepted if expressly agreed in writing prior to any purchase. Failure to comply with these terms and conditions, or any revised terms and conditions as the seller may have imposed, may result in the refusal to supply products.
3. Basis of sale
The seller shall sell and the buyer shall purchase the goods in accordance with the seller’s written or verbal quotation (if accepted by the buyer) at the time the order is placed or purchase is made. Any advice given by the seller or its employees in regards to the application, storage or use of any goods is followed entirely at the buyer own risk and the seller shall not be liable for any problems that arise due to incorrect installation of any goods supplied. The seller retains the right to make any changes to clerical, typographical or any other error in any sales literature, price list, quotation, invoice or information issued by the seller and shall not liable in any way.
The Buyer acknowledges that Goods made from a natural Stone and porcelain will vary in shading, colour and texture and samples are only to provide an indication of the general colour and quality. The Buyer acknowledges that such variance is acceptable.
5. Price of goods
The price of the goods will be the sellers published price, or at the price stated at the date of acceptance of the order. Where a quotation has been provided by the seller the prices stated will be valid for a maximum of 30 days. All prices are subject to VAT at the current rate and do not include delivery costs. The seller reserves the right to increase the price of goods at any time before full payment has been made for the goods. This increase will reflect any increase in cost that the seller has incurred due to factors beyond its control. (Such as, without limitation, increase in cost of materials, currency fluctuation, alteration of duty and any labour increases).
6. Returns policy
All good purchased by the buyer can be returned to the WAREHOUSE within 5 days of the delivery or purchase date which ever is latest and the buyer will be refunded in full (less 20% restocking fee) on confirmation that the goods are in the same condition as when delivered or taken from the premises. If collection is required the buyer will be liable for the additional collection cost and any labour cost that maybe incurred during collection. The seller will aim to rectify any returns on orders delivered incorrectly within 7 days of notification wherever possible but will not accept any liability for delay beyond its control.
7. Transfer of property
The seller retains ownership of the goods until the purchase price has been paid in full. All sales are made on a proforma basis. No account facilities are available unless extenuating circumstances warrant them.
8. Checks prior to fitting
Tiles must be checked before installation. Shade and surface texture varies from tile to tile, and from batch to batch. If you have any issue with the tiles, we cannot take any action or accept any responsibility after the tiles have been installed. Fixing of the tiles means that the tiles have been accepted, so no refunds or replacements will or can be offered.
9. Fitting and Installation
Any advice given by us or our staff relating to fixing products and installation is given in good faith but should be used as a general guide only as we have not carried out a survey of the place of installation of the Goods and cannot therefore be sure that our advice is correct. It is your responsibility to purchase the correct fixing products and sealants for the environment in which (and in particular the surface upon which) the Goods will be installed. We recommend that you take advice from a professional fitter.
We do not offer an installation service and it is your responsibility to ensure a professional fitter is carrying out your installation. We strongly recommend that you take up independent references.
We cannot therefore be responsible for the manner of installation of the Goods or for damage caused during or arising out of installation.
The seller will accept the cancellation of orders only if 48 hours notice has been given before scheduled delivery date. The buyer will incur any charges that may arise through packaging, delivery and the return of the goods to the seller’s premises. A standard re-stocking charge of £30 will be applicable on all orders cancelled within 48hrs of delivery date. Special orders including, but not limited to custom orders or other non-standard items will not be subject to any cancellation and will result in the loss of any deposits or payments made.
Order Cut-off time & Payment – All orders must be placed, processed and payment confirmed by at least 12.00pm the day before required despatch date,
in order for them to be guaranteed to be despatched on that day.
Economy service - This is our standard method of delivery. Your order will typically be with you within 3 working days. Deliveries are made anytime between
8.30am and 5.30pm, Monday–Friday.
Premium service - This service typically gets your order delivered next working day. Deliveries are made anytime between 8.30am and 5.30pm, Monday–Friday.
Timed service - AM or PM deliveries can be specified. There is an extra charge of £12.50 for the total consignment.
Saturday delivery - Saturday deliveries can be accommodated for an additional £55 for the entire consignment. Saturday deliveries are made between 8.00am and 12.00pm
Excluded areas - We are unable to deliver to some remote locations. Our system is pre–programmed with all the postcodes we deliver to. If yours is not available, we will call to discuss.
Consignments - Delivery costs will be provided at the time of purchase and will form part of the purchase price. Delivery charges vary depending on postal codes. All consignments are delivered on pallets. Each pallet has a limit of 1000kg. If the total weight of an order is above 1000kg, the remaining items will be allocated to one or more pallets. Each pallet incurs an individual charge. Charges calculated using the delivery service requested plus any additional services (Timed and Saturday delivery). Due to numerous factors, we will only provide estimated delivery dates although we use all reasonable efforts to deliver the goods at the time specified. Our carrier will typically call you on the day of delivery to make arrangements for the delivery of your goods.
Delivery Day - The buyer must be present at the delivery address on the specified date. If no one is present at the time of delivery, the goods will be retained by the haulage contractor and returned to the nearest depot until we receive further instruction. A re–delivery charge will be added to the cost of the goods to cover additional haulage.Late Delivery If we fail to make delivery on the specified delivery date this shall not constitute a breach of our terms and conditions and we will not accept any liability for any cost incurred due to late delivery.
Delivery Vehicle - All deliveries are made using a tail lift vehicle. Delivery will generally be kerbside depending on the vehicle used and the access to site. If there are access problems such as uneven ground, narrow lane and driveway or overhanging trees, the goods will be left in the nearest easily accessible and safe access point for the address stated. The delivery driver is not able to help you move the goods from the point of delivery to any other part of your property.
Damage during transit / Shortfall of goods - The buyer shall inform the seller immediately if any of the goods have been damaged during haulage, or there is any shortfall in the order, by noting this on the delivery note provided by the haulage contractor. The seller will only replace damaged tiles if the total amount is greater than 5% of the total order. Photographic evidence of any damage will be required to aid with any insurance claim against the haulage contractor. In the event that damages have occurred, the delivery note MUST be signed for as “damaged”. No claims can be entered into unless this is complied with.
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